About the Course

This Creative Critical Thinking and Innovation Masterclass training course is intended to acquaint delegates with actionable tools and methods to successfully implement a structured innovation process from inspiration and insights to ideation and implementation, among wide range of industries and organizations. The program builds your ability to deeply understand the user, turn your insights and concepts into tangible ideas and test them faster, cheaper and better.

The delegates will learn to employ idea generation techniques and methods in work-related situations, to better solve problems, overcome challenges and ensure that the creative process is channeled into beneficial outcomes and work methods.

One of the key pillars of the program is to gain a thorough practical understanding of the Design Thinking (DT) process, which has been widely promoted as a novel approach to innovation and problem‐solving in the increasing complexity of modern technology and business. This powerful approach helps organizations and individuals determine whether an idea is worth pursuing or not through blending the three criteria of desirability, viability, and feasibility.

Core Objectives

Delegates will achieve the following objectives:

• Learn the core innovation and creativity principles
• Increase employees’ creative confidence and their ability to innovate (in action)
• Come up with innovative ways of doing business to replace outdated ones
• Examine the overlapping spaces of Design Thinking: Inspiration, Ideation and Implementation
• Master Empathy in Action: Return human beings to the “Center of the Story” 
• Learn applied creativity and idea generation techniques (use creativity as a logical process)
• Develop a practical approach to concept generation: How to translate observations and insights into winning concepts
• Learn the design of services and customer experiences
• Apply business model innovation to real-life scenarios

Training Approach

This training course is driven by a blended learning approach and draws on various adult learning techniques such as action learning, experiential exercises, group discussions, video case studies, role play and self-reflection activities. The resulting variety helps delegates stay engaged throughout the course, feel challenged and draw quick wins for their development. It also ensures delegates are exposed to ample opportunities to apply what they learn to the real-world challenges they face back in the workplace.

The Attendees

This training course is ideal for professionals from any industry who want to use core innovation principles and applied creativity to reframe the way problems are viewed and develop innovation in an enthusiastic and hands-on approach. 

This training course will be valuable to professionals, including (but not limited to) the following:

• Marketing Directors
• Business Development Professionals
• Brand Managers
• Product Designers
• UX/ UI professionals
• R&D Professionals
• HR Managers
• Social Media Specialists

Daily Discussion

DAY ONE: THE DISCIPLINED MODEL OF CREATIVITY AND INNOVATION

• The Core Innovation Principles
• VUCA World: Why does design thinking matter today?
• How to Foster Change Agility Using Innovation?
• Understand the Iterative Process of Concept Generation, Prototyping, Testing and Refining (Innovating Faster, Cheaper and Better)
• Introducing the Design Thinking Process: Inspiration, Ideation and Implementation
• Design Thinking Skills

DAY TWO: THE INSPIRATION PHASE

• Identify Customer Needs and User Groups
• Empathy Tools
• Service Experience Cycle
• Personas and Customer Journey Mapping
• Create Innovation Opportunities through the Service Experience Cycle and CJMs
• Customer Needs Analysis Process
• Interviewing and Listening Skills
• Opportunity Evaluation and Concept Development

DAY THREE: THE IDEATION PHASE – APPLIED CREATIVITY & CRITICAL THINKING

• The Value of Critical and Creative Thinking
• Applied Creativity: How to channel creativity into valuable outcomes?
• Idea Generation Techniques: Brainstorming, SCAMPER, Systematic Inventive Thinking, MinMapping, etc.
• Concept Generation Process
• How to Foster Creativity within an Organisation?
• The Notion of Creative Confidence

DAY FOUR: THE IMPLEMENTATION PHASE

• Prototyping Techniques for Products and Services
• The Implementation of the Iterative Innovation Process in a Rapidly Changing World
• The Three Innovation Challenges
• RWW Analysis: Real, Win, Worth
• Ways to Grow Matrix to Evaluate the Innovation Efforts within an Organisation (Incremental, Evolutionary and Revolutionary Innovation)

DAY FIVE: BUSINESS MODEL INNOVATION

• The Winning Business Models in the World Today
• The Building Blocks of Successful Business Models
• WHO-WHAT-HOW-VALUE
• How to Create a New Business Model using Idea Generation Techniques?
• How to Drive Business Model Innovation at your Organisation?