Certified Office Manager (COM)

About the Course

Modern office environments require skilled professionals who can manage operations efficiently, communicate effectively, and adapt to continuous workplace change. As expectations continue to rise, office managers must balance administrative precision with strategic awareness to effectively support both teams and leadership. They are increasingly expected to coordinate complex workflows, maintain accuracy under pressure, and ensure smooth continuity across multiple functions. It addresses these evolving demands by strengthening core competencies in organisation, communication, and workflow coordination. Delegates gain exposure to proven best practices that enhance their ability to operate in hybrid, digital, and cross-functional work settings. As a result, they develop the professional confidence needed to respond quickly to challenges and contribute to overall workplace performance.

The Certified Office Manager (COM) emphasizes the use of essential tools and techniques that enhance operational efficiency and workplace productivity. Delegates will gain practical, hands-on strategies for managing daily tasks, prioritising responsibilities, and coordinating activities across departments, highlighting the importance of building strong collaboration, maintaining high service standards, and demonstrating leadership in office operations. Additional focus is placed on developing emotional intelligence, adaptability, and career-enhancing competencies that elevate the office manager's role. Delegates will possess the confidence and capability to handle complex administrative demands and support organisational objectives effectively.

Core Objectives

The delegates will achieve the following objectives:

• Understand the evolving role of office professionals in modern workplaces
• Apply essential office technologies and organisational tools to improve efficiency
• Enhance communication and interpersonal skills for effective collaboration
• Develop time management and prioritisation strategies to optimise daily performance
• Build professionalism and plan for continuous career growth

Training Approach

The training course combines interactive lectures, practical exercises, case studies, and hands-on sessions with modern tools. Delegates will engage in role-plays, group discussions, and a capstone project to apply concepts in real-world scenarios.

The Attendees

This training course is suitable for professionals who manage office operations and support leadership. It helps those wanting stronger skills in administration, communication, and technology. 

It will be valuable to the professionals, but not limited to the following:

• Administrators
• Office Managers
• Executive Assistants
• Executive Secretaries

Daily Discussion

DAY ONE: THE MODERN OFFICE PROFESSIONAL

• Understanding the Evolving Role
• Core Responsibilities and Expectations
• Adapting to Hybrid and Digital Workplaces
• Mastering Flexibility in the Modern Work Environment
• Enhancing Productivity through Effective Office Practices

DAY TWO: TECHNOLOGY & ORGANISATION

• Essential Office Tools (MS Office, Scheduling Apps, Collaboration Platforms)
• Document Management and Workflow Automation
• Data Security Basics for Office Professionals
• Hands-on Practice with Productivity Tools
• Streamlining Operations with Smart Office Systems

DAY THREE: COMMUNICATION & INTERPERSONAL SKILLS

• Professional Communication Essentials
• Email and Business Writing Best Practices
• Active Listening and Clarity in Instructions
• Managing Relationships Across Teams
• Handling Challenging Conversations with Professionalism

DAY FOUR: TIME MANAGEMENT & PRIORITISATION

• Planning and Scheduling Techniques
• Handling Multiple Priorities Effectively
• Stress Management for Busy Offices
• Building Personal Productivity Systems
• Maintaining Work–Life Balance in Demanding Office Roles

DAY FIVE: PROFESSIONALISM & CAREER DEVELOPMENT

• Building a Professional Image and Etiquette
• Supporting Leadership and Executive Functions
• Ethics, Confidentiality, and Professional Conduct
• Continuous Learning and Career Growth
• Capstone: Develop Your Office Improvement Plan

Certificate Awarded

Upon successful completion of this training course, participants will be awarded a Certificate of Completion from XCalibre Training Centre, acknowledging their accomplishment. This certificate serves as a testament to their dedication to developing their skills and advancing their expertise in their respective fields.