Best Practices in Coaching and Mentoring

About the Course

Strong coaching and mentoring capability is essential for developing talent, improving performance, and supporting sustainable organisational growth. Professionals are increasingly expected to guide individuals, strengthen capabilities, and foster development through structured interaction and support. The ability to coach and mentor effectively enables individuals to improve engagement, address performance gaps, and build confidence within teams. In many organisations, limited development practices, unclear guidance, and inconsistent feedback contribute to reduced motivation and underperformance across roles. A structured approach to coaching and mentoring supports consistent development outcomes, strengthens professional relationships, and enhances overall team effectiveness.

This interactive 5-day Best Practices in Coaching and Mentoring training course provides a structured approach to strengthening development capability across professional roles. It integrates practical techniques in coaching conversations, mentoring structures, feedback delivery, and development planning aligned with workplace requirements. Emphasis is placed on understanding individual needs, guiding performance improvement, building trust, and supporting long-term growth. Delegates will strengthen their ability to facilitate development conversations, support capability improvement, and contribute to both individual and team progress. It equips delegates with structured methods and practical tools to enhance performance, build capability, and deliver consistent development outcomes.

Core Objectives

By the end of the training course, delegates will be able to:

• Distinguish coaching and mentoring roles and responsibilities
• Apply structured coaching techniques using recognised models
• Develop mentoring approaches for long-term growth
• Deliver constructive feedback using structured methods
• Support performance improvement through development planning
• Build trust and effective development relationships
• Maintain consistency in coaching and mentoring practices

Training Approach

This training course delivers a structured and practice-driven learning environment through coaching simulations, mentoring exercises, feedback scenarios, and development planning activities aligned with workplace situations. Delegates engage in guided practice to strengthen coaching capability, mentoring effectiveness, and development impact.

The Attendees

This training course is suitable for professionals responsible for developing people, improving performance, and supporting capability growth.

A broad range of professionals will benefit, including but not limited to:

• Managers and Team Leaders
• Supervisors and Line Managers
• HR and Learning & Development Professionals
• Project Managers and Coordinators
• Senior Specialists and Technical Leaders
• High-Potential Leaders
• Professionals involved in people development
• Individuals transitioning into leadership roles

Daily Discussion

DAY ONE: COACHING AND MENTORING FOUNDATIONS

• Coaching and Mentoring Roles and Differences
• Purpose, Scope and Development Objectives
• Coaching Mindset and Development Focus
• Building Trust and Professional Relationships
• Ethics and Boundaries in Development Roles

DAY TWO: COACHING SKILLS AND STRUCTURED MODELS

• Coaching Conversations Using GROW Model
• Active Listening and Effective Questioning
• Structuring Coaching Sessions and Interactions
• Identifying Performance Gaps and Development Needs
• Goal Setting Using SMART Framework

DAY THREE: MENTORING STRUCTURES AND DEVELOPMENT PLANNING

• Mentoring Frameworks and Programme Structures
• Individual Development Plans (IDPs) and Career Growth
• Knowledge Transfer and Experience Sharing
• Supporting Capability Development and Progression
• Managing Mentor–Mentee Relationships

DAY FOUR: FEEDBACK MODELS AND PERFORMANCE DEVELOPMENT

• Feedback Conversations Using SBI Model
• Constructive Feedback and Behavioural Improvement
• Managing Difficult Conversations and Resistance
• Development Planning and Progress Tracking
• Coaching for Performance Improvement

DAY FIVE: SUSTAINING COACHING AND MENTORING IMPACT

• Integrating Coaching and Mentoring in the Workplace
• Measuring Development Outcomes and Effectiveness
• Maintaining Consistency in Development Practices
• Supporting Continuous Learning and Growth
• Strengthening Long-Term Development Capability

Certificate Awarded

Upon successful completion of this training course, participants will be awarded a Certificate of Completion from XCalibre Training Centre, acknowledging their accomplishment. This certificate serves as a testament to their dedication to developing their skills and advancing their expertise in their respective fields.