| Date | Venue | Fee | |
|---|---|---|---|
| 13 Jul - 17 Jul 2026 | Dubai – UAE | $ 5,950 | Register Now |
| 30 Nov - 04 Dec 2026 | Dubai – UAE | $ 5,950 | Register Now |
About the Course
Organisations operate in increasingly competitive environments where quality performance directly influences customer satisfaction, operational efficiency, and long-term sustainability. Inconsistent processes, weak quality control, and limited performance visibility can result in defects, inefficiencies, and increased operational costs. Total Quality Management (TQM) provides an organisation-wide methodology for improving performance by embedding quality principles across processes, systems, and decision-making. Without effective quality control and continuous improvement practices, organisations risk reduced competitiveness and operational inefficiencies, particularly in environments requiring real-time performance monitoring, data visibility, and rapid response to operational challenges.
This interactive 5-day Total Quality Management (TQM) training course provides a structured and practical approach to implementing quality management systems and strengthening process performance across organisational operations. It integrates quality planning, process control, performance measurement, continuous improvement methods, and digital quality systems aligned with global standards such as ISO 9001, Lean, and Six Sigma. Emphasis is placed on identifying process inefficiencies, applying quality control tools, measuring performance outcomes, and sustaining improvement initiatives through real-time monitoring and data-driven decision support. Delegates will strengthen their capability to manage quality systems, evaluate process performance, apply improvement methods, and support operational excellence across business functions, enabling consistent quality outcomes and measurable performance improvement.
Core Objectives
By the end of the training course, delegates will be able to:
- Evaluate organisational quality systems and performance gaps
- Apply quality control tools for process improvement
- Measure process performance and quality outcomes
- Analyse root causes of quality issues and variations
- Implement continuous improvement methods across processes
- Monitor quality performance using metrics and indicators
- Strengthen quality culture and operational discipline
Training Approach
This training course delivers a structured and application-focused learning experience through process analysis exercises, quality control applications, performance evaluation scenarios, and digital monitoring concepts aligned with organisational operations. Delegates engage in practical problem-solving and improvement activities to strengthen quality control, performance visibility, and decision-making capability.
The Attendees
This training course is suitable for professionals responsible for quality management, process improvement, and operational performance across industries.
A broad range of professionals will benefit, including but not limited to:
- Quality Assurance and Quality Control Professionals
- Operations and Production Managers
- Process Improvement Specialists
- HSE and Compliance Personnel
- Project Managers and Team Leaders
- Business Process Analysts
- Continuous Improvement Teams
Daily Discussion
DAY ONE: TQM PRINCIPLES AND QUALITY SYSTEM CONFIGURATION
- Total Quality Management Concepts and Principles
- Customer Focus and Quality Expectations
- Process Mapping and Workflow Analysis
- Quality Standards and Compliance Requirements
- ISO 9001 Quality Management System Overview
- Quality Culture and Leadership Commitment
DAY TWO: QUALITY TOOLS AND PROCESS CONTROL TECHNIQUES
- Statistical Process Control and Control Charts
- Cause and Effect Analysis and Root Cause Methods
- Pareto Analysis and Data Prioritisation Techniques
- Process Mapping and Flow Analysis Tools
- Failure Mode and Effects Analysis (FMEA)
- Corrective and Preventive Action Controls
DAY THREE: PROCESS MANAGEMENT AND CONTINUOUS IMPROVEMENT METHODS
- Process Identification and Standardisation Methods
- Process Monitoring and Performance Control
- Plan-Do-Check-Act (PDCA) Cycle Application
- Lean Principles and Waste Elimination
- Continuous Improvement (Kaizen) Techniques
- Benchmarking and Performance Comparison Methods
DAY FOUR: LEADERSHIP, CULTURE, AND ORGANISATIONAL ALIGNMENT
- Leadership Commitment and Quality Direction
- Quality Policy Development and Objective Setting
- Employee Engagement and Team Participation
- Communication and Cross-Functional Collaboration
- Resistance to Change and Implementation Barriers
- Performance Motivation and Recognition Systems
DAY FIVE: QUALITY PERFORMANCE, AUDIT, AND DIGITAL SYSTEMS INTEGRATION
- Quality Performance Measurement and KPI Control
- Internal Quality Audits and Compliance Verification
- Risk-Based Quality Management and Control Measures
- Digital Quality Systems and Real-Time Performance Dashboards
- Data-Driven Decision Support and Quality Analytics
- Sustaining Quality Systems and Continuous Improvement
Certificate Awarded
Upon successful completion of this training course, participants will be awarded a Certificate of Completion from XCalibre Training Centre, acknowledging their accomplishment. This certificate serves as a testament to their dedication to developing their skills and advancing their expertise in their respective fields.
