The Fundamentals of ISO 22320:2018

About the Course

Organisations across government, energy, utilities, transportation, healthcare, manufacturing, and critical infrastructure operate in increasingly complex environments where emergencies and disruptive incidents require rapid, coordinated, and well-informed decision-making. Whether responding to natural disasters, industrial accidents, cyber incidents, security threats, public health emergencies, or business disruptions, organisations must establish effective incident management capabilities that enable multiple stakeholders to work together efficiently while protecting people, assets, operations, and reputation. ISO 22320:2018 provides internationally recognised guidance for incident management by establishing principles for command and control, operational information management, coordination, resource management, and interoperability during incidents of any scale or complexity.

This interactive 5-day The Fundamentals of ISO 22320:2018 training course equips delegates with practical knowledge and internationally recognised best practices for implementing effective incident management systems aligned with ISO 22320:2018. Delegates will strengthen their ability to establish incident command structures, coordinate multi-agency response operations, manage operational information, support effective decision-making, optimise resource deployment, improve emergency communications, and enhance organisational resilience. It also explores interoperability, crisis leadership, digital technologies, situational awareness, incident debriefing, and continuous improvement, enabling organisations to strengthen preparedness, improve operational coordination, and deliver effective incident response across complex operating environments.

Core Objectives

The delegates will achieve the following objectives:

• Analyse the principles and requirements of ISO 22320:2018 for effective incident management
• Design incident management structures that strengthen command, control, coordination, and communication
• Integrate operational information management into emergency response and decision-making
• Evaluate resource management, interoperability, and multi-agency coordination during incidents
• Develop effective incident response strategies that improve organisational preparedness and resilience
• Optimise incident performance through situational awareness, digital technologies, and continuous improvement
• Lead coordinated incident management initiatives that strengthen organisational resilience and emergency response capability

Training Approach

This training course combines expert presentations, facilitated discussions, international case studies, emergency response simulations, incident command exercises, scenario-based decision-making activities, operational information management workshops, resource coordination exercises, collaborative problem-solving sessions, and organisational action planning. Delegates will apply ISO 22320:2018 guidance to realistic emergency scenarios, enabling them to strengthen incident leadership, coordination, communication, interoperability, and organisational resilience.

The Attendees

This training course is designed for professionals responsible for emergency preparedness, incident management, crisis response, organisational resilience, business continuity, security, safety, and operational coordination across public and private sector organisations.

A broad range of professionals will benefit, including but not limited to:

• Crisis Management Teams
• Business Continuity Managers
• Security Managers
• HSE Managers
• Risk Managers
• Emergency Response Coordinators
• Civil Defence Personnel
• Fire and Rescue Officers
• Public Safety Officials
• Government Emergency Officials
• Healthcare Emergency Coordinators
• Operations Managers
• Critical Infrastructure Managers
• Incident Command Personnel
• Emergency Management Professionals

Daily Discussion

DAY ONE: FOUNDATIONS OF ISO 22320:2018 INCIDENT MANAGEMENT

• Principles of ISO 22320:2018 Incident Management
• Incident Management Frameworks and Organisational Resilience
• Incident Types, Hazards, and Emergency Scenarios
• Roles, Responsibilities, and Incident Governance
• Command, Control, Coordination, and Communication Principles
• Emergency Operations Centres and Incident Coordination

DAY TWO: INCIDENT COMMAND AND OPERATIONAL COORDINATION

• Establishing Incident Command Structures
• Incident Leadership and Decision-Making
• Operational Information Management
• Situational Awareness and Common Operating Picture
• Multi-Agency Coordination and Interoperability
• Resource Mobilisation and Mutual Aid Coordination

DAY THREE: INCIDENT RESPONSE OPERATIONS

• Incident Assessment and Initial Response
• Emergency Response Activation and Incident Escalation
• Managing Complex Incident Operations
• Crisis Communication and Public Information
• Resource Allocation and Operational Logistics
• Maintaining Operational Continuity During Incidents

DAY FOUR: PERFORMANCE, INFORMATION, AND RESILIENCE

• Monitoring Incident Response Performance
• Digital Technologies in Incident Management
• Artificial Intelligence and Decision Support
• Information Sharing and Operational Intelligence
• Incident Debriefing and Capability Improvement
• Continuous Improvement of Incident Management Capability

DAY FIVE: BUILDING ORGANISATIONAL INCIDENT MANAGEMENT EXCELLENCE

• Integrating ISO 22320 with Organisational Resilience
• Incident Management and Business Continuity Integration
• Coordinating Cross-Sector and Cross-Border Response
• Strengthening Emergency Preparedness and Readiness
• Building Sustainable Incident Management Capability
• Strengthening Incident Management Governance

Certificate Awarded

Upon successful completion of this training course, participants will be awarded a Certificate of Completion from XCalibre Training Centre, acknowledging their accomplishment. This certificate serves as a testament to their dedication to developing their skills and advancing their expertise in their respective fields.