About the Course

Quality is the central pillar of competitiveness and success of organisations, and it translates into customer satisfaction and market shares. Accordingly, quality needs to be addressed on the managerial level. Quality assurance is the system's built-in activities and procedures to ensure conformity of the outcomes with the prescribed requirements. Quality management is the totality of managerial policies and efforts to integrate quality objectives within the entire system. It lays the foundation for understanding and establishing quality assurance and quality management.   

This 5-day interactive Quality Assurance and Management System training course addresses quality on the managerial level and provides a set of strategic planning tools. It focuses on building an understanding of the meaning of quality and how it can be integrated into the management system and maintained through a quality assurance setup. It highlights methodologies that can be implemented to achieve quality improvement, including six sigma and lean management. It will discuss standardisation, ISO 9001, and the related quality management principles. It covers supply chain quality management and total quality management and touches on the topics of leadership, customer satisfaction, and employee involvement. It is designed as an eyeopener for system designers, team leaders, and decision-makers on the value of achieving quality and on how to embrace it along the system levels starting from the strategic level top down.

Core Objectives

The delegates will achieve the following objectives:

• Define quality and important quality-related terms
• Identify the relevance and importance of standardisation
• Apply strategic planning tools in the context of quality management
• Participate or lead in setting quality objectives and policies
• Practice continuous improvement on an individual scale and within teams
• Identify appropriate improvement tools and methods for different improvement scenarios
• Use Pareto Chart and Cause-and-Effect Diagram in analysing quality problems

Training Approach

This training course focuses on structured content, real-life implication, and interactive feedback. The topics and subtopics of the course are selected and ordered to support the sequential buildup of knowledge. It focuses on case studies, readings, and discussions to connect to practical implementation. Additionally, the delegates' feedback is sought regarding their needs, experiences, and acquired knowledge throughout the course.  

The Attendees

This training course addresses professionals assuming managerial or leadership roles intersecting with the quality of the product or service provided. Decisions and policymakers in the context of quality or on an overall scope are typical, expected delegates. Professionals in the supply chain, operations, and manufacturing are expected to benefit from this course from the job execution perspective and a core background knowledge perspective. 

Likewise, it will be valuable to the professionals but not limited to the following:

• Quality Directors and Managers
• Key Quality Team Members
• Supply Chain/Operations Managers and Key Personnel
• Executives, General Managers, and Team Leaders

Daily Discussion

DAY ONE: INTRODUCTION TO QUALITY ASSURANCE AND MANAGEMENT SYSTEM

• Defining Quality
• Quality terminology
• History of Quality Improvement
• Standardisation
• ISO 9001:2015 – Quality Management System

DAY TWO: TOTAL QUALITY MANAGEMENT

• Overview of Total Quality Management (TQM)
• Leadership
• TQM Implementation
• Customer Satisfaction
• Employee Involvement

DAY THREE: STRATEGIC PLANNING AND QUALITY MANAGEMENT

• SWOT Analysis
• Balanced Scorecard (BSC)
• Key Performance Measures (KPIs)
• Cost of Quality
• Supply Chain Quality Management

DAY FOUR: CONTINUOUS IMPROVEMENT

• The Continuous Improvement Philosophy
• The PDCA Cycle
• Improvement Tools and Methods
• Pareto Chart
• Cause-and-Effect Diagram

DAY FIVE: SIX SIGMA AND LEAN MANAGEMENT

• Introduction to Six Sigma
• The DMAIC Methodology
• Tools used in Six Sigma
• Introduction to Lean Management
• Implementation of Lean Management