Facility Management

About the Course

As organisations continue to evolve, the role of facility management has expanded to encompass a wide range of responsibilities, from maintaining the physical infrastructure to ensuring the safety, efficiency, and sustainability of operations. The Facility Management training course is designed to equip professionals with the essential knowledge and skills needed to effectively manage and operate facilities, which address the critical need for facility managers to stay updated with industry standards and best practices that impact the strategic and operational aspects of facility management.

Delegates will gain a deep understanding of the fundamental principles and concepts that underpin effective facility management. They will learn how to apply these principles in real-world scenarios, managing everything from maintenance and security to sustainability and resource optimisation. It also emphasizes the importance of aligning facility management activities with organisational goals, ensuring that facilities contribute positively to overall business objectives. By focusing on performance metrics, stakeholder engagement, and strategic planning, it will enable delegates to enhance the value and efficiency of their facilities.

In addition to building a strong foundation in facility management, it also prepares delegates to address the challenges posed by evolving industry standards and regulatory requirements. By understanding and implementing international standards such as ISO 55000, delegates will be better equipped to maintain compliance, manage risks, and drive continuous improvement within their organisations. Ultimately, this training program aims to empower facility managers to lead their teams effectively, optimise operations, and contribute to the long-term success of their organisations.

Core Objectives

By the end of the training course, delegates will be able to:

• Identify and recall the key concepts, principles, and terminology associated with facility management
• Explain the relationship between facility management and organisational strategy, and distinguish it from related field of industries
• Demonstrate the ability to implement industry best practices and standards in the management of facility services
• Evaluate the effectiveness of existing facility management programs by interpreting performance metrics and stakeholder feedback to identify areas for improvement
• Assess compliance with industry standards such as ISO 55000, and determine the alignment of facility management practices with organisational objectives
• Develop and propose a comprehensive facility management plan that aligns with organisational goals, budget constraints, and stakeholder needs

Training Approach

This training course utilizes a blend of interactive lectures, group discussions, and hands-on exercises to engage delegates and reinforce learning. They will work on real-world scenarios and case studies to apply concepts in practical settings, enhancing their problem-solving and decision-making skills. It also incorporates peer learning and feedback sessions to encourage knowledge sharing and collaborative learning.

The Attendees

This training course is designed for professionals responsible for the management and operation of facilities within their organisations typically hold key roles in ensuring the efficiency, safety, and sustainability of physical infrastructure and are looking to enhance their strategic and operational capabilities in facility management.

Likewise, it will be valuable to the professionals but not limited to the following:

• Facility Managers
• Operations Managers
• Property Managers
• Maintenance Supervisors
• Health and Safety Officers
• Sustainability Coordinators
• Asset Managers
• Building Services Engineers
• Real Estate Managers
• Corporate Services Managers

Daily Discussion

DAY ONE: ESSENTIAL CONCEPTS AND PRINCIPLES OF FACILITY MANAGEMENT

• Definition and Scope of Facility Management
• Key Roles and Responsibilities
• Facility Management vs Property Management
• Core Functions of Facility Management
• Facility Lifecycle Management
• Stakeholder Relationships in Facility Management
• Facility Management Policies and Compliance Requirements
• Effective Risk Management in Facility Operations

DAY TWO: ISO 55000 – THE INTERNATIONAL STANDARD ON ASSET MANAGEMENT

• Overview of ISO 55000 and Its Importance
• Structure and Framework of ISO 55000
• Key Requirements of ISO 55000 for Facility Managers
• Integrating ISO 55000 into Facility Management
• Compliance Strategies for ISO 55000
• Benefits of ISO 55000 Certification in Facility Management
• Challenges in Implementing ISO 55000
• Aligning ISO 55000 with Organisational Objectives

DAY THREE: BEST PRACTICES AND INDUSTRY STANDARDS IN FACILITY SERVICES MANAGEMENT

• Maintenance Management Approaches
• Security Management in Facilities
• Sustainability in Facility Operations
• Compliance with Industry Standards
• Quality Assurance in Facility Services
• Emergency Preparedness and Response Planning
• Outsourcing vs In-House Facility Services
• Energy Management in Facility Operations

DAY FOUR: EVALUATING THE EFFECTIVENESS OF FACILITY MANAGEMENT PROGRAMS

• Facility Management Key Performance Indicators (KPIs)
• Performance Monitoring and Reporting
• Stakeholder Feedback and Engagement
• Auditing and Compliance in Facility Management
• Benchmarking Against Industry Standards
• Risk Assessment and Management in Facility Programs
• Identifying and Addressing Gaps in Facility Management
• Tools and Techniques for Facility Program Evaluation

DAY FIVE: CREATING AND IMPLEMENTING A FACILITY MANAGEMENT PLAN

• Aligning Facility Management with Organisational Strategy
• Developing a Facility Management Budget
• Resource Allocation and Optimisation
• Facility Maintenance Planning and Scheduling
• Implementing Facility Management Policies and Procedures
• Monitoring and Revising the Facility Management Plan