About the Course

This 5-day comprehensive Emotional Intelligence Masterclass training course is designed to enhance delegates' emotional intelligence (EQ) skills, enabling them to understand better, manage, and navigate emotions in themselves and others. It explores the core components of emotional intelligence, providing practical tools & techniques for personal and professional growth. It is a holistic and in-depth programme structured to develop delegates' emotional intelligence (EQ) skills, fostering a profound understanding of emotions and empowering them to adeptly navigate human feelings, both within themselves and in others. Emotional intelligence is an essential facet of personal and professional development, playing a pivotal role in building stronger relationships, effective communication, and overall well-being. 

This programme delves into the core components of emotional intelligence, unravelling the intricacies of self-awareness, self-regulation, motivation, empathy, and social skills. Through a blend of theoretical insights and practical tools, delegates will not only gain a profound grasp of these elements but also learn how to apply them in real-life situations. It is not merely about awareness; it's about personal and professional growth.

By honing their emotional intelligence, delegates are better equipped to navigate the complexities of the modern world, fostering more harmonious relationships and effective communication. The knowledge and practical techniques acquired in this programme are instrumental in enhancing their leadership, conflict resolution, and interpersonal skills, ultimately providing them with a competitive edge in both their personal and professional lives.

Core Objectives

The delegates will achieve the following objectives:

• Understand the concept of emotional intelligence and its significance
• Develop self-awareness and self-regulation skills to manage their emotions effectively
• Enhance empathy and social awareness to build better relationships
• Improve relationship management, conflict resolution, and leadership skills through EQ
• Apply emotional intelligence in both personal and professional contexts
• Create a personalised EQ action plan for ongoing development

Training Approach

A blended learning approach drives this training course. It draws on various adult learning techniques such as action learning, experiential exercises, group discussions, video case studies, role play and self-reflection activities. The resulting variety helps delegates stay engaged throughout the programme, feel challenged and draw quick wins for their development. It also ensures delegates are exposed to ample opportunities to apply what they learn to the real-world challenges they face back in the workplace.

The Attendees

This training course empowers individuals with the skills and insights to understand and manage emotions, enhance their interpersonal relationships, and excel personally and professionally. Emotional intelligence is increasingly recognised as a critical skill for effective leadership, teamwork, and personal growth, and this programme equips delegates with the tools to harness its power.

Likewise, it will be valuable to the professionals but not limited to the following:

• Managers, Leaders, and Team Members
• HR Professionals and Coaches
• Professionals at All levels seeking to improve their Emotional Intelligence
• Anyone interested in self-awareness and practical interpersonal skills

Daily Discussion

DAY ONE: INTRODUCTION TO EMOTIONAL INTELLIGENCE

• Understanding Emotional Intelligence (EQ)
• Importance of EQ in Personal and Professional Life
• The Four Components of Emotional Intelligence (EQ)
• Self-Assessment of Emotional Intelligence (EQ)
• Exercises on Emotional Intelligence

DAY TWO: SELF-AWARENESS AND SELF-REGULATION

• Self-Awareness and Its Significance
• Recognising and Managing Your Emotions
• Developing Emotional Resilience
• Self-Awareness Techniques
• Self-Regulation Techniques

DAY THREE: EMPATHY AND SOCIAL AWARENESS

• Empathy and Its Role in Relationships
• Active Listening and Empathetic Communication
• Social Awareness and Cultural Sensitivity
• Building Strong Social Connections
• Emotional Awareness

DAY FOUR: RELATIONSHIP MANAGEMENT

• Building and Maintaining Healthy Relationships
• Conflict Resolution and Negotiation Skills
• Influence and Persuasion
• Leading with Emotional Intelligence
• Case Analysis on Relationship Management

DAY FIVE: APPLYING EQ IN WORK AND LIFE

• EQ in Leadership and Team Dynamics
• EQ in Decision-Making and Problem Solving
• EQ for Stress Management and Well-being
• Developing a Personal EQ Action Plan
• EQ in the Workplace