About the Course

The Effective Communication Skills training course demonstrates how to communicate with others Effectively, Manage Change well, Solve Problems, and Build Rapport. Likewise, it looks at Emotional Intelligence in Communications that helps you understand how to adapt your communications to other styles and deal with Difficult People and Situations.

It builds your ability to focus on your result, tune in to your audience, and widen your message for clarity and impact. Your capability to create an environment for open discussion and ongoing dialogue is critical for communication success. The communication skills covered in this course will boost your ability to exercise choice and manage every form of conversation, influence without authority, and improve relationships and productivity.

This training course will give the significance of values, ethics, morals, code of conduct, organisational perspective and relevance in achieving the vision, mission, and goals of the organisation how does it contribute to business excellence with a great understanding of your style and how to adapt your style to improve communications and interpersonal skills.

Core Objectives

After completing this course, each delegate will have gained 20% of vital skills that will provide an 80% impact on their performance.

The participants will be able to:

• Develop well-defined goals for more effective communication
• Create an open environment for communication
• Obtain skills to communicate clearly
• Develop stronger relationships through assertive communication
• Achieve an understanding of other people’s communication approaches and needs
• Facilitate efficient team and meeting communications
• Expand the self-confidence to deal with difficult communication situations

Training Approach

This Effective Communication Skills training course will combine presentations with interactive practical exercises supported by video material and case studies. The participants will be encouraged to participate actively in relating the principles of emotional intelligence to the particular needs of their workplace.

The Attendees

This training course would be of great use to almost anyone as the skills covered are just as valuable in daily/family life as in the business setting.

It is suitable for a wide range of professionals but will greatly benefit:

• Sales Representatives
• Sales Managers
• Customer Service Agents
• Key Account Managers
• Business Development Professionals
• Brand Managers

Daily Discussion

DAY ONE: COMMUNICATION IS KEY TO SUCCESS

• The Big Picture: Why and how we Communicate?
• 5 Habits of Highly Effective Communicators
• The Communication Process: The Six Steps
• Reflection
• You & Your Communication Style
• Personality Types
• MBTI

DAY TWO: EMOTIONS & YOU

• Getting out of Your Comfort Zone
• Getting over Fears that Affect Professional and Personal Development
• Develop an accurate self-awareness of yourself
• Emotional Intelligence
• Persuasion Triggers
• Understand and apply the psychology of leadership
• Getting out of Your Comfort Zone
• Circle of Control, Concern and Influence

DAY THREE: SUCCESSFUL COMMUNICATION STRATEGIES

• Understanding Active Listening
• Focused and Active Listening
• Asking Questions
• What do Our Bodies Say?
• It’s not what you say; it’s how you say it!
• The Power of Non-Verbal Communication
• The Wonders of Words

DAY FOUR: FIRST IMPRESSIONS & LASTING IMPACT

• Speaking like S.T.A.R.
• Presentation Skills (Include Push and Pull)
• Creating a Powerful First Impression
• Assertiveness
• Giving Constructive Feedback
• Business Writing
• Understanding the Mehrabian Study
• All About Body Language
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

DAY FIVE: TEAM WORKING AND BUILDING

• What do Teams Need?
• Communication Plan
• Collaboration
• Managing Diversity
• Decision Making
• Problem Solving
• Communicating the Buy-In of Change