About the Course

“Great ideas often receive violent opposition from mediocre minds” – Albert Einstein

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place, for employees and stakeholders to be involved in discussing big, important questions, and to generate solutions that people within the organisation can act on. Leaders work hard to control their behavior; behaviors such as negotiation, communication, and managing conflict are important skills and competencies that every leader needs to grasp. People who can master the process of those skills can save time and money and develop a higher degree of satisfaction.

Most of us experience dealing with difficult people in our lives. We may encounter inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive people. Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it, and they become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This Boardroom Negotiation and Conflict Resolution Skills training course provide board leaders and managers at organisations of all sizes in any industry with techniques to promote effective negotiation skills and turn face-to-face confrontation into side-by-side problem-solving. Likewise, provide the delegates with a proactive tool that resolves conflict successfully and produces a win-win outcome.

Core Objectives

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

The delegates will achieve the following objectives:

• Understand the types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Increase the knowledge of opponent expectations and an atmosphere of respect
• Recognise and build a negotiation process, regardless of the circumstances
• Identify the various negotiation styles and their advantages and disadvantages
• Develop strategies for dealing with tough or unfair tactics
• Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA
• Recognise coping strategies for dealing with difficult people/situations and learn effective techniques for intervention strategies
• Practice the types and stages of a conflict, and the five most common conflict resolution

Training Approach

This highly-interactive training course consists of face-to-face, written, video, and interactive content. It is designed and instructed by an expert facilitator specialised in people strategies and leadership development. During the training course, the current challenges in the fast-growing market are considered, such as generation gaps, Diversity, Equity, Inclusion, and complex corrective action. 

The delegates will be facilitated with a wide range of trainer-led discussions, group work, local and international shared examples, real-life industry-based examples, case studies, and role-play.

The Attendees

A primary goal of this training course is to help the delegates to understand the importance and impact that negotiation and conflict resolution management have on any organisation and management. They will explore how improving current skills and introducing new ones can make it easier for them; to make a difference in the workplace, drive change and add value to an organisation. 

Likewise, it will be valuable to the professionals but not limited to the following:

• Board Directors
• Executives and Board Members
• Board Secretaries
• Executive and Non-executive Directors
• C- Level Employees or Top Senior Executives in an Organisation
• Directors and Managers seeking a Non-executive Director Role
• Chief HR Directors
• HR Officers
• Professionals want to improve their business negotiation and conflict resolution skills
• Anyone who is involved in designing and implementing people strategies

Daily Discussion

DAY ONE: UNDERSTANDING NEGOTIATION AND GETTING PREPARED IN THE BOARDROOM

• The Three Phases of Negotiation
• Skills for Successful Negotiating
• Establishing your WATNA and BATNA
• Identifying your WAP & your ZOPA
• Personal Preparation
• Laying the Groundwork: Time & Place
• Establishing Common Ground
• Creating a Negotiation Framework
• Developing Strategy and Negotiation Process
• Exchanging Information: What to share and what to Keep?

DAY TWO: NEGOTIATING INSIDE AND OUTSIDE THE BOARDROOM

• Bargaining and Mutual gain
• Techniques to Try and Breaking an Impression: What to expect?
• What do I want? What do they want? and What we want?
• Reaching Consensus and Building an Agreement
• Setting the Terms of the Agreement
• Adapting the Process for Smaller Negotiations
• Negotiating via Telephone and Email
• Environmental Tactics and Dealing with Personal Attacks
• Negotiating on Behalf of Someone Else
• Choosing the Negotiating Team and Covering All the Bases

DAY THREE: CONFLICT AS COMMUNICATION IN THE BOARDROOM

• Defining Conflict
• How About Avoidance?
• Self-Assessment
• Benefits of Confrontation
• To Talk or Not to Talk
• Reciprocal Relationships
• Preventing Problems
• The Importance of Empathy
• Dangerous Misconceptions
• Active Listening

DAY FOUR: EMOTIONAL INTELLIGENCE

• Identify and Using Emotional Intelligence
• The Six Seconds Model: Skills and Concepts
• The Three F’s
• Managing Anger
• Coping strategies
• Assertive Anger Guidelines
• Self-Protective Techniques to Block Criticism
• Dealing with Problems
• The Three-Step Conflict Resolution Model
• Negative vs. Positive Interactions

DAY FIVE: BOARDROOM CONVERSATIONAL LEADERSHIP

• The Four-I Model of Organisational Conversation
• The Conversational Leadership Framework
• Mind the Gap: Closing the Generation Gap in the Workplace
• Finding Common Ground
• Neurodiversity in the Workplace
• Diversity, Equity, and Inclusion
• Unconscious Bias
• Using Neuro-Linguistic Programming
• Corrective and Preventive Action