About the Course

This 5-day immersive Strategic Quality Management training course is designed to empower delegates with knowledge and skills for elevating organisational performance through strategic integration of quality management principles. It delves into fundamental principles, cutting-edge tools, and proven methodologies, emphasizing aligning quality initiatives seamlessly with overall business strategy. Delegates will acquire not only theoretical insights but also practical skills crucial for effective leadership, fostering a culture of continuous improvement, and driving positive change within their organisations. It unfolds through a dynamic blend of real-world case studies and interactive sessions, providing a rich and engaging learning experience.

The programme's holistic approach encompasses diverse topics, ranging from an in-depth exploration of quality planning and process improvement to addressing critical aspects like risk management and stakeholder engagement. The overarching theme remains to align quality initiatives with the broader organisational strategy, ensuring a cohesive and integrated approach.

It equips professionals with the tools for effective leadership and adept change management. The interactive sessions and real-world case studies offer a practical dimension, empowering delegates to implement strategic quality management principles precisely, ultimately enhancing organisational performance. It is a must for professionals aspiring to make a lasting impact on the realm of quality management within their respective domains.

Core Objectives

The delegates will achieve the following objectives: 

• Understand the principles and foundations of strategic quality management fundamentals
• Explore methods linking quality to organisational strategy
• Develop strategic planning for quality
• Acquire and apply various quality tools and techniques
• Know the importance of stakeholder engagement
• Incorporate risk management into the quality
• Understand resistance to change management in quality initiatives

Training Approach

This training course adopts a dynamic and versatile approach, seamlessly using traditional classroom instruction. Delegates will benefit from a rich learning experience that combines the immediacy of face-to-face interactions in the classroom. Our methodological approach prioritises engagement through real-life examples drawn from various industries, compelling case studies that bring theoretical concepts to life, and the latest research findings. This amalgamation of methods ensures a comprehensive and practical learning journey, allowing delegates to not only grasp theoretical frameworks but also apply them to real-world scenarios, enhancing their problem-solving and decision-making skills. Its design emphasizes active participation, fostering a collaborative and interactive learning environment catering to diverse learning styles.

The Attendees

This training course is tailored for seasoned professionals seeking to elevate their leadership capabilities in an evolving business context. Geared towards individuals in various leadership roles, it caters to HR Managers and Professionals, Project Managers, Engineers, and other executives keen on honing skills vital for steering organisations through dynamic changes. Ideal delegates include those responsible for strategic decision-making, change management, and fostering organisational flexibility. It provides a targeted and inclusive learning platform for leaders navigating challenges in today's dynamic business environments.

Likewise, it will be valuable to the professionals but not limited to the following:

• Quality Assurance Managers
• Quality Assurance and Control Professionals
• Compliance Managers
• Quality Managers and Leaders
• Operations Managers
• Finance Managers
• Supply Chain and Procurement Professionals
• Executives and Senior Leaders
• Risk Management Professionals
• IT Managers
• Supply Chain Managers
• Research and Development Managers
• Customer Relations Managers
• Continuous Improvement Specialists
• Engineers and Process Improvement Specialists
• Regulatory and Compliance Specialists
• Training and Development Specialists
• Individuals interested in Organisational Excellence

Daily Discussion

DAY ONE: INTRODUCTION TO STRATEGIC QUALITY MANAGEMENT 

• Definition and Principles of Quality Management
• Evolution of Quality Management Concepts
• Importance of Quality in Business Success
• Understanding Strategic Management
• Role of Strategic Quality Management in Organisational Success
• Role of Quality Managers Balancing Cost, Quality, and Innovation
• Introduction to Total Quality Management

DAY TWO: QUALITY MANAGEMENT AND FIRM STRATEGY  

• Linking Quality Objectives to Overall Business Goals
• Conducting a SWOT Analysis for Quality Management
• Identifying Internal and External Factors Impacting Quality
• Developing Strategies Based on SWOT Analysis
• Understanding Stakeholder Expectations
• Stakeholder Management
• Incorporating Stakeholder Feedback into Quality Management

DAY THREE: QUALITY ASSURANCE & CONTROL

• Core Principles in Achieving Total Quality Management
• Prevention, Not Correction
• Customer Focused Quality
• Establishing Vision, Mission, and Policy
• Opportunities for Organisational Continuous Improvement
• Building Quality Through Teamwork

DAY FOUR: PLANNING AND OPERATING QUALITY MANAGEMENT SYSTEM

• Establishing Policies
• Planning for a Quality Management System
• Assessing Risk and Opportunity within a Quality Management System
• Supporting Your System – Resources, Competence
• Operations, Planning, and Control
• Developing a Strategic Quality Plan
• Allocating Resources for Quality Initiatives
• Establishing Key Performance Indicators (KPIs) for Quality Measurement
• Understanding Resistance to Change in Quality Initiatives
• Strategies for Overcoming Resistance
• Implementing and Managing Change in the Quality Context
• Establishing a Monitoring and Evaluation Framework

DAY FIVE: QUALITY MANAGEMENT BEST PRACTICES

• Analysing Successful Strategic Quality Management Implementations
• Learning from Failures and Challenges in Quality Initiatives
• Benchmarking Against Industry Best Practices
• Incorporating Continuous Improvement in Quality Management
• Creating a Roadmap for Sustained Strategic Quality Excellence
• Developing Action Plans for Implementing Strategic Quality Management Initiative