About the Course

The 5-day interactive Quality & Assurance Best Practices training course is expertly crafted to provide professionals with a comprehensive understanding and practical skills in quality management and assurance. It covers core principles of quality management, including Quality Management Systems (QMS) such as ISO 9001, and emphasises the critical role of leadership in fostering a culture of quality. It introduces Total Quality Management (TQM) principles and strategic quality planning, setting a solid foundation for excellence. Delegates are introduced to an array of quality tools and techniques, including Statistical Process Control (SPC), Root Cause Analysis (RCA), and the application of Lean Management and Six Sigma methodologies, providing a hands-on understanding of implementing effective quality audits and improving quality assurance processes.

It also focuses on quality in product development and production, exploring Quality by Design (QbD), risk management through Failure Mode and Effects Analysis (FMEA), and supplier quality management. Real-world case studies are used to illustrate overcoming quality challenges in manufacturing. This training program focuses on Software Quality Assurance (SQA) and the integration of digital technologies in quality processes, including Agile and DevOps, testing methodologies, data quality, and the impact of AI and machine learning on QA processes. On the last day, it will look ahead to the future of quality assurance, discussing Quality 4.0, sustainability, continuous improvement with Kaizen, and global quality standards. It wraps up with exploring emerging trends and their challenges and opportunities. Designed for quality professionals, managers, and anyone involved in the quality management process aiming to enhance delegates’ abilities to drive quality improvements, ensure compliance, and contribute to their organisation’s success in a rapidly evolving business context.

Core Objectives

The delegates will achieve the following objectives:

• Gain a solid understanding of quality management systems and principles, including ISO 9001 and TQM, and how to apply them effectively within an organisation
• Learn to utilise an array of quality tools and techniques, including SPC, RCA, Lean Management, and Six Sigma, for improving quality assurance processes
• Develop skills in implementing QbD and risk management strategies to improve product development and production
• Acquire knowledge on planning and executing quality audits that drive continuous improvement and assurance
• Understand the integration of digital technologies in quality processes, including the role of Agile, DevOps, and the impact of AI and machine learning
• Explore emerging trends such as Quality 4.0 and sustainability, preparing for future challenges and opportunities in quality assurance

Training Approach

The training course is structured around a dynamic and interactive pedagogical approach, incorporating a mix of interactive sessions, case study analyses, and practical exercises tailored to engage delegates actively and foster a deep understanding of the subject matter. They are encouraged to share their insights and experiences through interactive sessions, facilitating a rich exchange of knowledge and perspectives.  

Case study analyses provide real-world context, allowing delegates to explore complex scenarios and apply theoretical concepts in practical settings. Practical exercises reinforce learning outcomes, directly enabling them to apply new skills and tools to realistic situations. This comprehensive method ensures a balanced mix of theory and practice, enhancing delegates’ learning experience and preparing them to implement their newfound knowledge effectively in their professional roles.

The Attendees

This training course is designed for professionals ensuring quality within their organisations, seeking to enhance their knowledge and skills in quality management and assurance.

Likewise, it will be valuable to the professionals but not limited to the following:

• Quality Assurance Managers and Specialists
• Process Improvement Consultants
• Operations Managers
• Project Managers and Team Leaders
• Supply Chain and Procurement Professionals
• Manufacturing and Production Engineers
• Software Developers and IT Professionals focused on Quality Assurance

Daily Discussion

DAY ONE: FUNDAMENTALS OF QUALITY MANAGEMENT  

• Principles of Quality Management: Understanding the Core Concepts
• Overview of Quality Management Systems (QMS): ISO 9001 and Beyond
• The Role of Leadership in Quality Management: Building a Quality Culture
• Introduction to Total Quality Management (TQM) and Its Application
• Quality Planning: Strategies, Objectives, and Process Alignment 

DAY TWO: TOOLS AND TECHNIQUES FOR QUALITY ASSURANCE

• Quality Tools and Techniques: From Basic to Advanced Applications
• Statistical Process Control (SPC) Techniques
• Root Cause Analysis (RCA) Methodologies
• Implementing Effective Quality Audits: Types, Planning, and Execution
• Lean Management and Six Sigma: Principles and Synergies for Quality Assurance

DAY THREE: QUALITY IN PRODUCT DEVELOPMENT AND PRODUCTION

• Quality by Design (QbD): Principles and Application in Product Development
• Risk Management in Quality: Failure Mode and Effects Analysis (FMEA)
• Control Plans and Process Validation: Ensuring Consistent Quality
• Supplier Quality Management: Selection, Evaluation, and Collaboration
• Overcoming Quality Challenges in Manufacturing and Production

DAY FOUR: SOFTWARE QUALITY ASSURANCE AND DIGITAL TECHNOLOGIES

• Fundamentals of Software Quality Assurance (SQA): Standards and Best Practices
• Agile and DevOps in Quality Assurance: Integrating Quality Assurance into Fast-Paced Environments
• Testing Methodologies and Automation: Tools, Trends, and Best Practices
• Data Quality and Governance: Ensuring Accuracy, Consistency, and Reliability
• The Impact of AI and Machine Learning on Quality Assurance Processes

DAY FIVE: FUTURE TRENDS IN QUALITY ASSURANCE

• Quality 4.0: The Intersection of Quality and Industry 4.0 Technologies
• Sustainability and Quality: Integrating Environmental and Social Governance (ESG) into Quality Assurance Practices
• Continuous Improvement and Kaizen: Cultivating a Mindset of Ongoing Excellence
• Global Quality Standards and Regulations: International Compliance
• Future Trends in Quality Assurance: Challenges and Opportunities Ahead