About the Course

When implementing and executing projects, it is believed that the Project Manager must meet the Scope, Timeline, and Budget constraints; however, at the end of the project, all stakeholders consider it more important that the result meets the highest levels of quality.

This 5-day intensive Project Quality Management training course equips delegates with the knowledge, tools, and techniques to consistently deliver high-impact projects that meet stakeholder needs and align with organisational standards. Through quality planning, assurance, and control, delegates will master project excellence and learn to build quality into every project stage—from conception to completion. Additionally, they will discover effective planning strategies to establish clear quality goals, define relevant metrics and thresholds, and design tests to ensure success. They will also understand quality assurance techniques to consistently meet targets and proven methods to assess results and recommend corrective actions, allowing delegates to apply continuous improvement tools to optimise performance.

Sessions provide opportunities to analyse diverse real-world case studies, share experiences, and discuss challenges with peers across industries like construction, IT, and healthcare. Expert feedback is given as delegates put new skills into practice using standardised quality management tools. The consistent application of globally recognised best practices taught in this immersive programme leads to enhanced stakeholder satisfaction, better adhesion to standards, improved work output, and increased customer approval. Delegates will be equipped to achieve consistent, quality results and exceed expectations by integrating proven quality management frameworks into their projects from initiation to closure.

Core Objectives

The delegates will achieve the following objectives:

• Master key quality management concepts, processes, and standards based on PMBOK
• Design and implement tests to assess compliance with adopted ISO quality standards
• Develop measurable quality goals and business objectives, then create appropriate monitoring indicators
• Select and utilise quality tracking and planning tools compliant
• Analyse quality issues using EFQM Excellence Model concepts, identify root causes and recommend corrective actions
• Construct a comprehensive quality improvement plan with measurable targets for public & private sector projects considering effectiveness and feasibility
• Evaluate the current quality management maturity level and devise improvement plans tailored to the needs of the organisation

Training Approach

This training course will combine presentations with interactive discussions, practical exercises, and activities. Delegates will be encouraged to actively relate strategic project management principles to their workplace's particular needs.

The Attendees

While some quality fundamentals apply universally, this training course is tailored for professionals with at least essential exposure to projects and operations in their organisation. All industries and sectors will benefit from enhancing their capability to deliver consistent, high-quality project outcomes that reliably achieve stakeholder needs. 

Likewise, it will be valuable to the professionals but not limited to the following:

• Quality Control Engineer
• Quality Manager
• Quality Assurance Specialist
• Process Improvement Specialist
• Project Manager
• Operations Manager
• Business Analyst
• Public Sector Quality Lead
• Compliance Officer
• Team Leaders

Daily Discussion

DAY ONE: INTRODUCTION TO PROJECT QUALITY MANAGEMENT

• Define Project Quality Management
  • What is it?
  • Key Concepts
• Importance of Quality Management
  • Delivering Quality Products
  • Increasing Customer Satisfaction
  • Boosting Productivity
• Financial Gains
• Removing Silos
• Project Quality Management Processes
  • Quality Planning
  • Quality Assurance
  • Quality Control

DAY TWO: QUALITY PLANNING

• Goal Settings for a Project
  • Defining Objectives
  • Aligning with Business Goals
  • Setting Measurable Targets
• Quality Requirements
  • Identifying Specifications
  • Assessing Risks
• Defining standards
• Assess Risks that Could Impact Quality
  • Risk Identification
  • Qualitative and Quantitative Analysis
  • Risk Prioritisation
• Establish Quality Standards
  • Defining Metrics
  • Setting Acceptable Thresholds
• Benchmarking Best Practices
• Document a Quality Management Plan
  • Defining Roles and Responsibilities
  • Quality Tasks, Tools, Reporting
  • Contingencies and Escalation 

DAY THREE: QUALITY ASSURANCE

• Design Tests to Evaluate the Achievement of Quality Standards
  • Inspections
  • Reviews
  • Audits
• Select Metrics to Measure Quality Management Performance
  • Leading and Lagging Indicators
  • Quantitative and Qualitative Measures
  • Benchmarking
• Conduct an Audit of Quality Processes
  • Assigning Audit Team
  • Interviewing Stakeholders
  • Examining Documents and Systems
• Report to Stakeholders on Quality Status
• Status Reports
  • Dashboards
  • Scorecards

DAY FOUR: QUALITY CONTROL

• Identify Quality Problems
  • Customer Complaints
  • Testing Failures
  • Metric Trends
• Determine Root Causes of Quality Issues
  • Fishbone Diagrams
  • Five Whys Analysis
• Recommend Corrective Actions
• Short-term Containment
• Process Improvements
• Compliance with Quality Standards
  • Inspections
  • Control Charts
  • Sampling 

DAY FIVE: IMPROVING QUALITY MANAGEMENT

• Compare and Contrast Quality Management Tools
  • Affinity Diagrams
  • Prioritisation Matrices
  • Interrelationship Diagrams
• Evaluate Software Options for Managing Quality
  • Requirements
  • Market Landscape
• Cost-benefit Analysis
• Create a Quality Improvement Plan
  • Goal Setting
  • Resource Allocation
• Implementation Timeline
• Determine Keys for Quality Management Success
• Leadership Commitment
• Employee Empowerment
• Continual Review