About the Course

Leadership consists of decision-making activities undertaken by one or more individuals to direct and coordinate the activities of other people in order to achieve results which could not be accomplished by any one person acting alone. Effective leadership focuses on group effort, various forms of coordination and the manner of making decisions. Management is required whenever two or more persons combine their efforts and resources to accomplish a goal, which neither can be achieved by acting alone. Coordination is necessary when the actions of group participants constitute part of the total task. Coordination may only be necessary if one person acts alone to accomplish a task. Still, when that person delegates a part of the task to others, the individual efforts must be coordinated.

Leadership is a personal matter, and every person possesses some valuable attributes in a leadership role. It is up to the individual to apply and develop these attributes in relation to their management roles and responsibilities.

This 5-day interactive Mastering People Management & Team Leadership training course will cover the leadership role and function, leadership style, motivation, planning and managing change, team building, time and stress management, interpersonal relationships, problem-solving and decision-making, presentation skills, communication skills, etc.

Core Objectives

The delegates will achieve the following objectives:

• Diagnose the effectiveness of teams
• Describe briefly the main features of effective leadership theory
• Appreciate the need to adopt a style of leadership appropriate to the circumstances and the team being managed
• Distinguish between leadership and management
• Define and recognise the three main functions of leadership
• Improve their confidence and competence in their communication skills
• Diagnose the effectiveness of a team and differentiate between 'functional' and 'team' roles
• Appreciate the particular challenges of leading and working in multi-cultural and multi-national teams
• Develop strategies for improving the leadership of teams
• Differentiate between assertiveness and aggression, recognise the behaviour associated with each category and appreciate the cost-benefits of each 
• Understand the role and importance of coaching, mentoring, appraising, and counselling to performance and organisational objectives

Training Approach

The training course combines lectures, discussions and practical exercises to learn and consolidate new ideas. Working in groups with colleagues and sharing ideas and experiences is also an essential idea of the learning style. Delegates will be encouraged to work on their challenges as part of the programme.

The Attendees

This training course is an essential experience for all Managers, Administrators and Secretaries who have management or supervisory responsibilities or work in demanding and complex situations. It is particularly suitable for those for whom managing themselves, and others is a new challenge or an increasing part of their role, but it is also ideal for the more experienced Managers who look to update their management skills in changing organisations.

Likewise, it will be valuable to the professionals but not limited to the following:

• Department Heads
• Managers at All Managerial Levels
• Supervisors & Team leaders
• Officers and Assistant Officers 
• Supervisors 
• Personnel Professionals 
• As well as any other category of staff with a responsibility for the output of others
• Employees who are interested in gaining great experience to improve their career

Daily Discussion

DAY ONE: TEAMWORKING AND ORGANISATIONAL CULTURE

• When is Teamworking appropriate?
• Understanding Group Dynamics
• Building Cohesion without Conforming
• Designing a ‘Team Charter’
• Evaluating Team Effectiveness
• Motivation and Teamworking
• Harnessing Creativity
• Identifying Your Own Culture
• The Role of Leaders in Organisational Culture

DAY TWO: THE ROLE OF MANAGER AND THE ROLE OF LEADER

• Leadership Characteristics
• Vision Building
• Competences and Skills
• Power, Influence, and Authority
• Leadership Styles and Accountability
• Hierarchy vs Empowerment
• Leadership and Management
• Relevance of Vision, Mission, and Business Planning
• Self-rating as a Manager

DAY THREE: COMPETENCIES’ OF WINNING TEAMS

• The Johari Window
• Team Decision Making and Problem Solving
• Delegation and Empowerment: Learning to let go
• Presentation Skills - Actual Presentations
• Setting and Achieving Performance Targets
• Diagnosing Problems: Tasks, Roles, Relationships, and Objectives
• Submissive, Aggressive, and Assertive Behavior
• Career Building and Succession Planning

DAY FOUR: ESSENTIAL SKILLS FOR MANAGERS

• Costing Time
• Five Steps to Time Management
• Types of Activities
• Self-management
• Creative Thinking
• Defining Team Problems
• Mechanics of a Meeting
• Motivation and Involvement
• The Emotional Process

DAY FIVE: COACHING TECHNIQUES FOR MANAGERS

• Counselling and Mentoring
• The Importance of Coaching and Mentoring Skills for Leaders
• The Five Steps to Good Coaching
• The Manager as Coach
• Coaching Myths
• Performance Measurement, Deviation, and Improvement
• Creating a High-performance Culture