About the Course

Effective communication is pivotal for organisational success, shaping collaboration, innovation, and overall productivity. This 5-day interactive Mastering Communication, Negotiation, and Presentation Skills training course is designed to explore the significance of clear communication, delving into business communication models and principles. From mastering verbal proficiency, including oral and written communication, to understanding non-verbal cues like body language, delegates acquire a holistic skill set for effective workplace communication. In the contemporary professional landscape, adept communication extends beyond traditional methods. It acknowledges the evolution of communication in the digital, social, and mobile spheres. Delegates explore strategies for public speaking, navigate challenges in diverse and global workplaces, and enhance emotional intelligence.

Negotiation, an indispensable professional skill, is thoroughly addressed in the program. Key components include insights into various negotiation types, demystifying the negotiation process, and imparting strategies for influence. Delegates learn to navigate difficult situations, resolve conflicts, and negotiate ethically – imperative skills for fostering positive workplace dynamics. Furthermore, elevating workplace presentations is emphasized, recognising the impact of compelling communication in engaging audiences. Delegates refine presentation design principles, connect effectively with their audience, overcome presentation anxiety, and leverage technology for impactful delivery.

Throughout the immersive experience, delegates engage in real-world case studies, speaking and business writing exercises, negotiation simulations, and presentation practices with constructive feedback. Organisations benefit from employees equipped with advanced communication, negotiation, and presentation skills, fostering a positive workplace culture and enhancing collaboration. Delegates gain a competitive edge in their professional journey, empowering them to navigate the complexities of the modern business landscape with confidence and finesse.

Core Objectives

The delegates will achieve the following objectives:

• Enhance communication skills for seamless workplace collaboration
• Navigate negotiations effectively in diverse professional scenarios
• Craft compelling presentations tailored to diverse audiences
• Apply ethical negotiation strategies in resolving workplace conflicts
• Exhibit advanced communication skills in digital and global environments
• Enhance emotional intelligence for improved interpersonal relationships

Training Approach

This training course is designed to be dynamic and comprehensive, offering delegates a rich learning experience. Through engaging sessions, they delve into the theoretical foundations of effective communication, negotiation, and presentation skills, gaining insights from industry experts. Real-world case studies and practical scenarios are woven into the curriculum, allowing participants to apply and refine their skills in contexts relevant to their professional roles.

Facilitated group discussions and interactive simulations create an environment that fosters collaboration and active learning. Delegates engage in role-playing exercises, allowing them to practice and internalise the principles of communication, negotiation, and presentation in dynamic, real-world scenarios. Beyond theoretical understanding, our approach aims to empower them to translate knowledge into actionable skills. By fostering a sense of community, it extends beyond the instructional facility, ensuring continuous learning and practical application in delegates' ongoing professional journeys.

The Attendees

This training is designed for professionals across industries aiming to elevate communication, negotiation, and presentation skills. Whether they are mid-level managers or a senior executive, it equips individuals with the tools to excel in persuasive communication, navigate negotiations adeptly, and deliver impactful presentations in today's competitive business environment.

Likewise, it will be valuable to the professionals but not limited to the following:

• Executives and Senior Leaders
• Managers and Team Leaders
• Sales and Marketing Professionals
• Human Resources Practitioners
• Project Managers
• Customer Service Representatives

Daily Discussion

DAY ONE: MASTERING EFFECTIVE WORKPLACE COMMUNICATION

• Significance of Effective Communication
• Models and Principles of Business Communication
• Team Communication and Collaboration Strategies
• Verbal Proficiency: Oral and Written Communication
• Non-verbal Mastery – Body Language
• Overcoming Communication Obstacles

DAY TWO: ADVANCED COMMUNICATION SKILLS FOR MODERN PROFESSIONALS

• Strategies and Techniques for Public Speaking
• Professional Communication in the Digital, Social, and Mobile Landscape
• The Art of Active Listening
• Navigating Communication Challenges in Diverse, Global Workplaces
• Emotions and Emotional Intelligence in Communication
• Effective Communication Styles for Professional Success

DAY THREE: EXPERTISE IN NEGOTIATION TECHNIQUES AT WORK

• Understanding Various Types of Negotiations
• The Negotiation Process Demystified
• Influential Strategies in Negotiation
• Handling Difficult Situations and Conflict Resolution
• Getting to “Yes” and Mastering “No”
• Ethical and Rational Negotiation Practices

DAY FOUR: ELEVATING WORKPLACE PRESENTATIONS

• Producing Impactful Workplace Presentations
• Tailoring Presentations to Meet Audience Needs
• Principles and Techniques of Presentation Design
• Establishing a Connection with Your Audience
• Overcoming Presentation Anxiety
• Leveraging Technology and Addressing Technical Challenges

DAY FIVE: COMPREHENSIVE REVIEW, SKILL PRACTICE, AND CASE STUDIES

• Analysing Case Studies in Business Communication
• Engaging in Speaking and Business Writing Exercises
• Real-world Negotiation Simulations
• Presentation Practice with Constructive Feedback
• Practicing and Refining Your Communication Skills
• Brainstorming Sessions and Call to Action Discussions