About the Course

Contract Management is a complex process that often involves various claims that demand the attention of project leaders. Mishandling these claims can quickly escalate into disputes, making contract management exceptionally challenging. Consequently, the successful completion of contracts depends on implementing effective claims management strategies. Change orders and claims arising from alterations to the original scope of work are equally crucial for successful project completion, as they significantly impact project outcomes. Therefore, a thorough understanding of managing change orders and claims is vital to ensure the successful delivery of projects while mitigating potential risks such as time delays, budget overruns, and quality concerns. The skills and strategies of claims management not only safeguards project goals but also minimises the emergence of contractual disputes. 

This 5-day interactive Managing Change Orders and Contractual Claims training course addresses the critical components of contract claim management within projects, facilitating successful project delivery in alignment with predefined time, cost, and quality objectives. In addition to addressing prevalent significant claims, the content helps the participants explore the effective management of change orders, enriching participants with the tools needed for seamless project execution. Ultimately, this knowledge empowers project leaders to achieve successful project outcomes while proactively mitigating challenges.

Through engaging case studies, participants will gain more exposure to the complexities of contract claims, enabling them to analyse, strategise, and make informed decisions when confronted with claims in their projects. 

Core Objectives

The delegates will achieve the following objectives:

• Gain an in-depth understanding of contract claims and the importance of contract management
• Understand the importance of mitigating claims and managing claims if arises
• Gain knowledge in mitigating claims in different project phases
• Know how to identify contract claims
• Learn how to submit an adequately drafted claim
• Learn the mistakes to avoid in claim management
• Know how to manage change orders

Training Approach

This training course is available as classroom delivery or virtual delivery methods. Delegates will engage in group activities to foster collaboration and individual activities to cater to diverse learning styles. Case study discussions immerse learners in real-world scenarios, promoting critical thinking. Role-play exercises will enable practical application of concepts, enhancing skill development. Visual presentations enrich understanding and retention. This multi-dimensional approach creates a dynamic learning environment, catering to various learning preferences, and ensures comprehensive skill acquisition for delegates.

The Attendees

This training course will benefit anyone who engages in projects. Project management and contract management professionals will find this programme more beneficial for learning more about claim management, including change orders.

Likewise, it will be valuable to the professionals but not limited to the following:

• Contract Administrators  
• Contracts Managers  
• Contracts Engineers & Executives
• Quantity Surveyors
• Project Coordinators
• Project Managers
• Project Engineers
• Engineers or Contracts Operatives

Daily Discussion

DAY ONE: INTRODUCTION TO CONTRACT CLAIM MANAGEMENT

• Overview of Claims and Claim Management
• Importance of Contract Claim Management  
• Different Stages of a Contract 
• Pre-award Stage Claim Management
• Tendering & Award Stage Claim Management
• Claim Management during Project Implementation Stage 

DAY TWO: MANAGING CHANGE ORDERS AND VARIATION CLAIMS

• Overview of Change Orders
• How to identify variation claim situations?
• Preparation of Variation Claims
• Requirements to Follow when Handling Change Orders
• Drafting and Submitting a Successful Variation Claim
• Valuation of Variation Claims
• Mistakes to Avoid in Variation Claims

DAY THREE: PROJECT DELAY AND EOT CLAIMS

• What creates project delay and its impact?
• Identifying a Claim Situation with Delay
• Introduction to Time-Related Claims
• Introduction to EOT Claims
• Delay and Disruption
• Time at Large
• Delay Analysis and EOT Claim Submission
• Concurrent Delay and Impact

DAY FOUR: DELAY AND OTHER CLAIMS

• Force Majeure Claims
• Liquidated Damages
• Prolongation Claims and Other Time-Related Claims
• Defects and Final Accounts
• Termination and Claim Situations 

DAY FIVE: CLAIMS AND DISPUTE MANAGEMENT

• Disputes that Arise Due to Claim Situations
• Handling Disputes and Prevention
• Negotiation Skills required for Dispute Management
• Top Mistakes to Avoid  
• Claim Situations that Lead to Disputes
• Alternative Dispute Resolution
• Skills Require for Claim Management and Dispute Avoidance