About the Course

This 5-day comprehensive Internal Quality Management Systems Auditor training course equips delegates with the skills and knowledge to conduct effective internal audits of Quality Management Systems (QMS) within organisations. By understanding the principles of quality management and exploring the ISO 9001:2015 standard in depth, they will gain the ability to identify and report on non-conformities and potential areas for improvement.

It examines essential aspects of internal auditing, including planning and scoping, learning to establish audit objectives, defining the scope of the audit, and developing comprehensive audit checklists. Procedures related to conducting audits, discovering effective interview techniques, observing processes, verifying evidence, and recording findings. They are transitioning into reporting and Follow-Up, mastering the art of writing clear, concise, and actionable audit reports, and understanding how to manage the corrective action and follow-up process. Ensure that there is a clear understanding of continuous improvement, gaining valuable insights into the Plan-Do-Check-Act (PDCA) cycle and its application in internal auditing to drive continuous improvement within their organisation.

Through interactive learning formats, including lectures, group discussions, case studies, and practical exercises, delegates will develop the necessary skills and confidence to excel as an internal quality management systems auditor. Upon completion, they will be equipped to support their organisation's commitment to quality and contribute to its ongoing success.

Core Objectives

The delegates will achieve the following objectives:

• Explain the fundamental principles of quality management and apply them to the context of internal auditing
• Analyse the key clauses and requirements of the ISO 9001:2015 standard and explain their significance in internal auditing
• Develop and apply a practical plan for conducting internal audits, including defining scope and creating audit checklists
• Evaluate the effectiveness of various auditing techniques in gathering evidence and select the most appropriate for different situations
• Identify nonconformities and potential areas for improvement during an audit and create a report outlining the findings.
• Create clear, concise, and actionable audit reports that effectively communicate findings and recommendations
• Demonstrate effective communication skills through role-playing interviews to obtain accurate information during audits
• Explain the PDCA cycle and analyse its application in the context of continuous improvement through internal auditing

Training Approach

Using a wide range of instructional strategies, this training course creates an atmosphere conducive to participatory learning. Questions-and-answer sessions, surveys, and case studies will supplement the lectures to guarantee that delegates actively interact with the content. Group discussions, exercises, and role-playing activities are all ways delegates are encouraged to engage in collaborative learning. These activities allow participants to express their opinions, practice their abilities, and learn from one another. Peer-to-peer learning and instructor feedback are also incorporated into the program to create a dynamic and engaging environment. This helps delegates retain the information they have learned and builds their confidence to become future internal quality management systems auditors.

The Attendees

This training course is designed for individuals within organisations who play a vital role in driving and maintaining quality, personnel involved in document control, data analysis, and other functions related to the QMS, as well as those accountable for the effectiveness of processes, as well as individuals who contribute to quality within different areas of the organisation and are interested in gaining the skills to become an internal auditor.

Likewise, it will be valuable to the professionals but not limited to the following:

• Quality Managers
• Quality Management System Auditors
• Management System Consultants
• Quality Engineers
• QA/QC Specialists
• Quality Managers
• Quality Professionals looking to become certified as QMS Auditors or Implementers
• Quality Analysts
• Process Owners
• Engineers and Coordinators
• Individuals with QMS Responsibilities
• Production and Operations Personnel
• Customer Service Representatives
• Supply Chain and Logistics Professionals
• Professionals involved with Quality Management in their Organisation
• Beginners in the field of Quality Management and QMS Auditing

Daily Discussion

DAY ONE: QUALITY MANAGEMENT AND INTERNAL AUDIT FUNDAMENTALS

• Introduction to Quality Management Systems (QMS)
• Overview of ISO 9001 and its Historical Revisions
• Introduction to Internal QMS Auditing
• Audit Types, Roles, Responsibilities
• The PDCA Cycle and Application to Auditing
• ISO 9001 Structure, Context, Leadership, and Planning
• Overview of Risk-Based Auditing Techniques
• Clause-by-clause Review of ISO 9001 Standards

DAY TWO: INTERNAL AUDIT STANDARDS, PLANNING, AND PREPARATION

• ISO 19011 Internal Audit Guidelines and Principles
• Audit Objectives, Scope, and Communication Planning
• Developing Risk-Based Audit Checklists
• Selecting and Building Audit Teams
• Conducting Document Reviews
• Interviewing, Observation, and Evidence Gathering Skills
• Auditor Competencies, Ethics, and Team Dynamics

DAY THREE: CONDUCTING ON-SITE INTERNAL AUDITS

• Opening Meetings and Communication Flow
• Witnessing Processes and Operations
• Interviewing Site Personnel Effectively
• Reviewing Documentation Consistently
• Writing Detailed Audit Notes
• Identifying and Documenting Nonconformities
• Assessing the Severity of Audit Findings
• Developing Preliminary Action Plans

DAY FOUR: REPORTING AUDIT FINDINGS AND FOLLOW-UP

• Effective Root Cause and Impact Analysis
• Conducting Audit Close-out Meetings
• Clear Audit Reporting Principles
• Developing Value-Add Recommendations
• Driving Corrective and Preventive Actions
• Verifying Sustainability of Actions
• Updating Systems, Processes, and Tools

DAY FIVE: SUSTAINING AN EFFECTIVE INTERNAL AUDIT PROGRAM

• Managing Audit Documentation and Records
• Internal Audit Metrics and Benchmarking
• Improving Auditor Skills and Program Methods
• Integrating Technology Enablement Plans
• Reporting Key Indicators to Management
• Planning and Resourcing Future Audits
• Maintaining Management Commitment