About the Course

How can you develop your skills to become a better professional?

Without decent communication abilities and robust business etiquette, you will risk your image and limit the business relationship you could have for the success of your organisation.

Business Etiquette is about how we make our co-workers and business partners feel with our presence around them. This etiquette deals with behaviour, expectations, and culture, which may vary from workplace to workplace. Corporate etiquette and corporate culture go hand in hand.

Statistics show us that an individual determines whether they like or trust you within the first seven seconds of your meeting with them. 60% is established based on appearance, 30% is centred on the tone of your voice, and 10% on your actual business. This tells us that 90% of your Professional Business and Corporate Etiquette can massively affect your business dealings with your co-workers, business partners, and clients. First impressions cannot be created at a second chance; hence, you must get it right for the first time.

This 5-day interactive Business and Corporate Etiquette training course will list all those unwritten rules that executives must follow to become effective workplace professionals. Delegates will be enabled to recognise and sharpen those corporate skills. They will know how to carry themselves confidently and in a correct professional manner in the business world and in their day-to-day personal life at all times.

Core Objectives

This training course will give all delegates the skills to gain an advantage in career opportunities and personal growth. Delegates will recognise the professionalism of the skills learned through this programme.

The delegates will achieve the following objectives:

• Set the best impression with your professional corporate skills
• Understand Body language and the influence of it
• Sharpen your office skills, including telephonic, letter and email communications
• Learn details of business dining skills and mannerisms
• Understand dress codes for different occasions
• Learn about multi-cultures and managing people
• Develop skills to interact with International and government diplomats effectively

Training Approach

This training course is interactive as delegates from all backgrounds participate in this programme and share their thoughts and experiences. It involves discussions, activities, case studies, videos, and role-plays.

The Attendees

This training course is essential for those seeking organisational growth and moving into different professional roles. Individuals are looking to become professionals at their workplaces and build their overall interpersonal skills within society.

Likewise, it will be valuable to the professionals but not limited to the following:

• Marketing and Sales Executives
• Public Relations Officers
• Public Affairs Specialists
• Managers
• Team Leaders
• Corporate Communications Practitioners
• Supervisors
• Secretaries
• Customer Service Staff

Daily Discussion

DAY ONE: THE FIRST IMPRESSION AND BODY LANGUAGE

• Effective Professional Introduction
• Making a First Impression: The First Time
• Minimising Uneasiness
• Use of Business Cards
• Remember the Names
• Levels of Conversations
• Start and End of Conversations
• Types of Handshake
• Eye Contact
• Maintaining Posture

DAY TWO: INTERNAL OFFICE AND EMAIL ETIQUETTES

• Office Conduct and Respect
• Communications and Professionalism
• Time Management
• Working Out of the Office
• Do’s and Don’ts in an Office Meeting
• Business Email Etiquette
• Proper Use for Forwarding to Cc and Bcc
• Grammar, Acronyms, and Auto-correct

DAY THREE: DRESSING AND DINING ETIQUETTES

• Constructing a Personal Brand
• Business Casual and Techniques
• Understanding Dress Codes
• Eating Out Ordering in a Restaurant
• Handling the Napkins, Plates, and Glassware
• Dining: Dos and Don’ts
• Body Language at a Business Lunch/Dinner
• Host and Guest Etiquette

DAY FOUR: TELEPHONIC AND WRITING ETIQUETTES  

• Appropriate Greetings and Introduction
• Sensitivity to the Tone of Voice
• Professional Business Communication
• Active Listening
• Telephonic Interruptions
• Business Letter Writing Skills
• Formal Letters
• Headings and Introductions
• Focus Points

DAY FIVE: MANAGING MULTI-CULTURES AND INTERNATIONAL STANDARDS

• Understanding Culture in People Management
• Multi-Cultural Organisation
• Cultural Practices and Perspectives
• Cultural Differences and Behaviours
• International Standard Etiquettes
• General Rules
• Important Points