About the Course

No one can deny that the success of every flourishing business depends on excellent office administrators, be they clerks, coordinators, secretaries, or office managers. This job takes a special kind of person to perform such tasks. Efficient workers of an organisation have often been labelled the fuel for that organisation; in that sense, Office Administrative Assistants are like the engine that coordinates, regulates, and keeps things going. The primary function of such roles is to guarantee the smooth operation of all organisational processes.

This 5-day comprehensive Advanced Office Management & Effective Administration Skills training course will help delegates develop and refine the skills needed to excel as an Office Manager, Administrator, or Executive Secretary. It will explore in depth the interpersonal and behavioural skills necessary to ensure that delegates are well-prepared for the challenges of working with various management styles. In this training programme, delegates will also learn how to stay in control whilst dealing with conflicting priorities.

Becoming more effective as an Office Manager will make their job easier and more valuable in the eyes of the managers and the company stakeholders. Office Managers must be expert multi-taskers; even if they do more than four things simultaneously, more is needed! They must be indispensable and know precisely who to call to fix the boss's annoying problem.

Core Objectives

This training course will give all delegates a practical overview of their responsibilities and the advanced technical and behavioural knowledge required to fulfil their roles successfully.

The delegates will achieve the following objectives:

• Execute office processes efficiently
• Develop plans to accomplish their responsibilities more effectively
• Comprehend the methods of planning, organising, and regulating
• Improve their organisational skills and show new levels of productivity
• Know how to write business letters, documents, and email communication
• Understand the ways to make quicker decisions
• Strengthen telephonic skills to serve employees and customers better
• Become a master of time management techniques and understand the abilities of priority management

Training Approach

This training course is interactive as delegates from all backgrounds participate in this programme and share their administrative experiences and tasks. It involves discussions, activities, case studies, videos, and role-plays.

The Attendees

This training course is designed for all those who need to understand a broad range of office management and administration competencies, and it is suitable for new or advanced users.

Likewise, it will be valuable to the professionals but not limited to the following:

• Office Managers
• Team Leaders
• Administrators
• Supervisors
• Secretaries
• Support Staff

Daily Discussion

DAY ONE: THE IMPORTANCE OF AN ADMINISTRATOR

• Finding Your Job Importance and Value
• Understanding Your Business and Organisation
• Work Management: Best Practices & Techniques
• Skills to be a Productive Administrator
• Handling Processes and People
• Multi-Cultural Workplace
• Inter-Departmental Management

DAY TWO: FOSTERING AN OPERATIONAL OFFICE MANAGEMENT SYSTEM

• Techniques and Principles for a Successful Administrator
• Multitasking Skills
• Designing a Process Flow for Different Office Work
• Efficiently Using Planners and Outlook
• Building an Office Management System that Works
• Implementing Administrative Workflow
• Dealing with Complex Situations
• Handling Conflicting Priorities

DAY THREE: DEVELOPING INTO A SUCCESSFUL ADMINISTRATOR WITH A SERVING ATTITUDE AND MINDSET

• Fostering a Positive Attitude in the Workplace
• Having Command of the Responsibilities
• Being a Successful Negotiator and Influencer
• Managing Working Connections at Deferent Levels
• Understanding Conflict Management
• Understanding the Root Cause of People's Needs
• Demonstrate High Professionalism to Influence Employees and Enhance Engagement
• Delivering Excellent Customer Service
• Grow Into Becoming the Face of Your Organisation
• Handling Complaints Sensitively

DAY FOUR: CORPORATE MEETINGS AND TIME MANAGEMENT SKILLS

• Organising Business Meetings
• Elements of Productive Meetings
• Coordination of Business Meetings
• Preparing Meeting Agendas & Monitoring Timelines
• Drafting the Minutes of Meetings
• Effective Time Management
• Diary Management
• Calendar Management
• Managing Interruptions
• Forming Schedules and To-Do Lists

DAY FIVE: EFFECTIVE INTERPERSONAL AND TELEPHONIC SKILLS

• Enhancing your Communication Skills
• Identifying and Using Body Language
• Writing Business Letters, Documents, and Email Communication
• Business Protocol and Etiquette
• Dealing with Different Personality Types
• Productive Telephonic Methods
• Telephone Etiquette and Behavior
• Principles of Effective Listening
• Professional Business Calls
• Handling Difficult Callers