Advanced Emotional Intelligence

About the Course

In today's evolving business world, Emotional Intelligence has emerged as a key skill for leaders and professionals. Mastering the art of understanding and managing emotions, both one's own and those of others, can significantly boost organisational performance.

This 5-day interactive Advanced Emotional Intelligence training course is tailored to enrich delegates' grasp of the topic and provide techniques for its practical application across diverse business scenarios. Through engaging sessions, real-world case studies, and hands-on exercises, delegates will enhance their self-awareness, self-regulation, empathy, and interpersonal skills. They will possess a toolkit for harnessing Emotional Intelligence to enhance leadership effectiveness, team dynamics, and overall workplace spirit.

The training program spans an array of subjects such as self-awareness practices, strategies for emotional management, empathetic leadership approaches, social skills for influencing and persuasion, as well as methodologies for cultivating an emotionally intelligent organisational culture. It will equip delegates with the knowledge and skills necessary to apply Emotional Intelligence effectively in their professional lives, driving both personal and organisational success.

Through participating in this program, delegates will acquire the expertise to navigate the landscape of emotions within work environments—laying the groundwork for a nurturing atmosphere where individuals and teams thrive.

Core Objectives

By the end of the training course, delegates will be able to:

• Deepen their self-awareness and recognise their emotional triggers
• Apply advanced emotional regulation techniques to manage stress and maintain composure
• Enhance their empathy skills to better understand and support team members
• Develop advanced social skills for influencing, persuading, and resolving conflicts
• Foster an emotionally intelligent organisational culture that promotes collaboration and innovation
• Use Emotional Intelligence to improve leadership effectiveness and team performance
• Create a personal action plan for continuous improvement in Emotional Intelligence

Training Approach

This training course offers a dynamic learning experience by integrating interactive lectures, group discussions, case studies, and practical exercises. Delegates will have the opportunity to apply key concepts to real-world scenarios, thereby enhancing both their understanding and skills. The subject matter expert has extensive Emotional Intelligence and leadership development expertise, which will provide invaluable insights and guidance throughout the course.

This comprehensive approach ensures an immersive and impactful learning environment, equipping delegates with essential tools to excel in their professional roles and cultivate a positive workplace culture. They will be proficient in applying Emotional Intelligence across various business contexts, fostering improved interpersonal relationships and effective leadership.

The Attendees

This training course is designed for professionals across various industries who seek to enhance their Emotional Intelligence skills.

Likewise, it will be valuable to the professionals but not limited to the following:

• Managers and Team Leaders
• Project Managers and Coordinators
• Human Resources Professionals
• Customer Service Representatives
• Administrative and Support Staff
• Entrepreneurs and Business Owners
• Public Sector Employees and Non-profit Organisation Staff
• Business Consultants and Advisors
• Organisational Development Specialists
• Talent Management and Employee Engagement Experts
• Communication and Public Relations Specialists
• Training and Development Professionals

Daily Discussion

DAY ONE: ADVANCED SELF-AWARENESS

• Understanding the Components of Emotional Intelligence
• Identifying Personal Emotional Triggers and Patterns
• Techniques for Enhancing Self-awareness
• Reflective Practices and Mindfulness Exercises
• Creating a Personal Emotional Intelligence Profile

DAY TWO: EMOTIONAL REGULATION TECHNIQUES

• Strategies for Managing Emotions under Pressure
• Techniques for Maintaining Composure in Challenging Situations
• The Role of Cognitive Reappraisal and Mindfulness
• Developing Resilience and Stress Management Skills
• Building Emotional Agility for Adabtility

DAY THREE: EMPATHY IN LEADERSHIP

• The Importance of Empathy in Effective Leadership
• Techniques for Active Listening and Understanding Others' Perspectives
• Building Trust and Rapport with Team Members
• Supporting Team Members Through Empathy
• Inclusive and Compassionate Work Environment

DAY FOUR: ADVANCED SOCIAL SKILLS

• Enhancing communication Skills for Influence and Persuasion
• Conflict Resolution Strategies and Techniques
• Building and Maintaining Professional Relationships
• Navigating Organisational Politics with Emotional Intelligence
• Leveraging Non-Verbal Communication for Greater Impact

DAY FIVE: CREATING AN EMOTIONALLY INTELLIGENT ORGANISATION

• Strategies for Fostering an Emotionally Intelligent Workplace Culture
• Implementing EI Principles in Team and Organisational Development
• Promoting Collaboration and Innovation through Emotional Intelligence
• Developing a Personal and Organisational Action Plan
• Continuous Improvement and Lifelong Learning in Emotional Intelligence